Chang, Hsin-Li
      Do airline self-service check-in kiosks meet the needs of passengers? / Hsin-Li Chang, Cheng-Hua Yang.

KST: 2254; KST: 216-2
* zračni promet * kvaliteta u turizmu
* znanstveni članak
* self-service kiosks * ridit analysis * importance-performance analysis

* air transportation * quality in tourism

1. Yang, Cheng-Hua


U: Tourism management : research - policies - practice. Vol. 29 (2008), No. 5. - 980-993.

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