Clark, Ronald A.
      The effects of leadership style on hotel employees' commitment to service quality / Ronald A. Clark, Michael D. Hartline, Keith C. Jones.

KST: 133-4; KST: 216-2; KST: 2221
* zaposlenici u ugostiteljstvu * kvaliteta u turizmu * hotelijerstvo
* znanstveni članak
* hotel management * leadership styles * service excellence

* employees in catering industry * quality in tourism * hotel industry

1. Hartline, Michael D.
2. Jones, Keith C.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 50 (2009), No. 2. - 209-231.

---