Johanson, Misty M.
      Recognizing the emotional element in service exellence / Misty M. Johanson, Robert H. Woods. - 2008.

KST: 133-1; KST: 216-2; KST: 422
* kadrovi - vodiči, tumači * kvaliteta u turizmu * psihologija turizma
* znanstveni članak
* human resources * emotional labor * hotel management

* guides, interpreters * quality in tourism * psychology of tourism

1. Woods, Robert H.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 49 (2008), No. 3. - 310-316.

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