Lexhagen, Maria
      The importance of value-added services to support the customer search and purchase process on travel websites / Maria Lexhagen. - 2005.

KST: 733; KST: 3223-1-1
* web stranice * ponašanje i iskustvo potrošača
* znanstveni članak
* search and purchase process * value-added services * customer relationships * travel websites

* web pages * consumer behaviour and experience

U: Information technology & tourism : applications, methodologies, techniques. Vol. 7 (2005), No. 2. - 119-135.

---