Kandampully, Jay
      Service networks: a framework to match customer needs, service offer, and operational activities / Jay Kandampully, P. Promsivapallop.

KST: 133-4
* zaposlenici u ugostiteljstvu * kvaliteta u turizmu
* znanstveni članak
* service networks * outsourcing * core service * peripheral services

* employees in catering industry * quality in tourism

1. Promsivapallop, P.


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 3-4. - 103-119.

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