Min, Hokey
      The comparative evaluation of hotel service quality from a managerial perspective / Hokey Min, Hyesung Min.

KST: 216-2; KST: 2221
* kvaliteta u turizmu * hotelijerstvo
* znanstveni članak
* customer relationship management * hotel service quality * benchmarking

* quality in tourism * hotel industry

1. Min, Hyesung


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 3-4. - 53-77.

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