Determinants of response to customer e-mail enquiries to hotels: evidence from Austria / Kurt Matzler... [et al.].

KST: 734; KST: 713; KST: 1025AT
* informatika i turizam - ostalo * ankete * Austrija
* znanstveni članak
* Internet * e-mail * response behaviour * mystery guest

* tourism and informatics - other * surveys * Austria

1. Matzler, Kurt
2. Pechlaner, Harald
3. Abfalter, Dagmar
4. Wolf, Mirjam


U: Tourism management : research - policies - practice. Vol. 26 (2005), No. 2. - 249-259.

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