Quality market orientation : tourism agencies' perceived effects / J. Enrique Bigné... [et al.].

KST: 2422; KST: 216-2
* turističke agencije - djelatnost i instrumenti * kvaliteta u turizmu
* znanstveni članak
* market orientation * quality * performance * tourist agencies

* travel agencies - activities and instruments * quality in tourism

1. Bigné, J. Enrique
2. Andreu, Luisa
3. Küster, Inés
4. Blesa, Andreu


U: Annals of Tourism Research : a Social Sciences Journal. Vol. 32 (2005), No. 4. - 1022-1038.

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