Masberg, Barbara A.
      A Delphy study of tourism training and education needs in Washington State / Barbara A. Masberg, Dorothy M. Chase, Melody S. Madlem.

KST: 131-1; KST: 1051
* obrazovanje - općenito * Sjeverna Amerika
* znanstveni članak
* tourism industry * training * education * Delphi * needs assessment * customer service * skills

* education - general * North America

1. Chase, Dorothy M.
2. Madlem, Melody S.


U: Journal of human resources in hospitality and tourism. Vol. 2 (2003), No. 2. - 1-22.

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