Murphy, Jamie
      Journey to nowhere? : E-mail customer service by travel agents in Singapore / Jamie Murphy, Irene Tan. - 2003.

KST: 73; KST: 2422; KST: 1043
* informatika i turizam * turističke agencije - djelatnost i instrumenti * Istočna Azija i Pacifik
* znanstveni članak
* eService * e-mail * diffusion of innovations * Internet * technology

* tourism and informatics * travel agencies - activities and instruments * East Asia and the Pacific

1. Tan, Irene


U: Tourism management : research - policies - practice. Vol. 24 (2003), No. 5. - 543-550.

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