Sign.: X-658
Fitzsimmons, James A.
     Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2nd ed. - Boston : Irwin McGraw-Hill, 1998. - XXVI, 613 str. ; 25 cm
ISBN 0-07-021760-2.

UDK: 658.64

* knjiga
* service management * service industries * management

1. Fitzsimmons, Mona J.


Inv. br.: 2003/071

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