Hartline, Michael D.
      Guest perceptions of hotel quality : determining which employee groups count most / by Michael D. Hartline, Barbara Ross Wooldridge and Keith C. Jones.

KST: 216-2; KST: 2221
* kvaliteta u turizmu * hotelijerstvo
* znanstveni članak

* quality in tourism * hotel industry

1. Wooldridge, Barbara Ross
2. Jones, Keith C.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 1. - 43-52.

---