Lovelock, Christopher H.
      A retrospective commentary on the article "New tools for achieving service quality" / Christopher Lovelock. - 2001.

KST: 216-2
* kvaliteta u turizmu
* znanstveni članak

* quality in tourism

U: The Cornell Hotel and restaurant administration quarterly. Vol. 42 (2001), No. 4. - 39-46.

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