Partlow, Charles G.
      How Ritz-Carlton applies "TQM" / Charles G. Partlow.

KST: 216-2; KST: 2415
* kvaliteta u turizmu * klasifikacija, kategorizacija, standardizacija
* znanstveni članak

* quality in tourism * classification, categorization, standardization

U: The Cornell Hotel and restaurant administration quarterly. Vol. 34 (1993), No. 4. - 16-24.

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