Kimes, Sheryl E.
      How product quality drives profitability : the experience at Holiday Inn / Sheryl E. Kimes. - 2001.

KST: 216-2; KST: 2411-2
* kvaliteta u turizmu * rentabilnost ugostiteljskog poduzeća
* znanstveni članak
* product quality and profits

* profitability of catering enterprise

U: The Cornell Hotel and restaurant administration quarterly. Vol. 42 (2001), No. 3. - 25-28.

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