Carneiro, Maria Joao
      The influence of service quality on the positioning of five star hotels - the case of the Lisbon area / Maria Joao Carneiro, Carlos Costa.

KST: 216-2; KST: 2221; KST: 1023PT
* kvaliteta u turizmu * hotelijerstvo * Portugal
* znanstveni članak
* quality

* quality in tourism * hotel industry * Portugal
* positioning * hotel * Lisbon

1. Costa, Carlos


U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4. - 1-19.

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