Tsang, Nelson
      Service quality in China's hotel industry: a perspective from tourists and hotel managers / Nelson Tsang, Hailin Qu. - 2000.

KST: 216-2; KST: 133-2; KST: 1043
* kvaliteta u turizmu * manageri, turizam i teorija, istraživanja, obrazovanje , obrazovanje i kadrovi * Istočna Azija i Pacifik
* znanstveni članak

* quality in tourism * managers, tourism and theory, research, education , education and human resources * East Asia and the Pacific
* service quality * China * hotels * customer satisfaction * consumer behaviour

1. Qu, Hailin


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 12 (2000), No. 5. - 316-326.

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