Haynes, Peter
      Human resources, service quality and performance: a case study / Peter Haynes, Glenda Fryer.

KST: 133; KST: 216-2
* kadrovi i ljudski resursi, turizam i teorija, istraživanja, obrazovanje , obrazovanje i kadrovi * kvaliteta u turizmu
* znanstveni članak

* human resources, tourism and theory, research, education , education and human resources * quality in tourism
* human resource management * organisational performance * strategy * service quality * hospitality industry

1. Fryer, Glenda


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 12 (2000), No. 4. - 240-248.

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