Managing for excellence : conclusions and challenges from a study of best practices in the U.S. lodging industry / Laurette Dubé ... [et al.].
KST: 216-2
* kvaliteta u turizmu
* znanstveni èlanak
* quality in tourism
1. Dubé, Laurette
2. Enz, Cathy A.
3. Renaghan, Leo M.
4. Siguaw, Judy A.
U: The Cornell Hotel and restaurant administration quarterly. Vol. 41 (2000), No. 5. - 30-39.
