Enz, Cathy A.
      Best practices in service quality / Cathy A. Enz, Judy A. Siguaw. - 2000. - 20-29.

KST: 216-2
* kvaliteta u turizmu
* znanstveni članak

* quality in tourism

1. Siguaw, Judy A.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 41 (2000), No. 5. - 20-29.

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