Empowering service excellence / Ron McCarcille.

KST: 216-2
* kvaliteta u turizmu
* prikaz

* quality in tourism

1. McCarville, Ron - - autor prikaza
2. Lashley, Conrad - - autor djela koje se prikazuje


U: Annals of Tourism Research : a Social Sciences Journal. Vol. 26 (1999), No. 3. - 734-736.

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