Tam, Jackie L.M.
      The effects of service quality, perceived value and customer satisfaction on behavioral intentions / Jackie L.M. Tam. - 2000.

KST: 4221-2; KST: 4221-5; KST: 216-2
* odluke, motivacije * zadovoljstvo, motivacije * kvaliteta u turizmu
* znanstveni članak

* decisions, motivations * satisfaction, motivations * quality in tourism
* service quality * customer behavior * customer satisfaction * restaurant marketing

U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 6 (2000), No. 4. - 31-43.

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