Lam, Terry
      Service quality of travel agents: the case of travel agents in Hong Kong / Terry Lam, Hanqin Qiu Zhang.

KST: 2423-3; KST: 216-2; KST: 1043
* turističke agencije - ostalo * kvaliteta u turizmu * Istočna Azija i Pacifik
* znanstveni članak

* quality in tourism * East Asia and the Pacific
* perceptions and expectations * SERVQUAL * travel agents * customer satisfaction

1. Zhang, Hanqin Qiu


U: Tourism management : research - policies - practice. Vol. 20 (1999), No. 3. - 341-349.

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