Müller, Hansruedi
Quality offensive in Swiss tourism / Hansruedi Müller. - 1998.
KST: 216-2; KST: 1025CH
* kvaliteta u turizmu * Švicarska
* znanstveni èlanak
* quality in tourism * Switzerland
* quality programme for Switzerland's tourism * management quality * service quality * TQM
U: Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 53 (1998), No. 3. - 35-41.
