Callan, Roger J.
      The critical incident technique in hospitality research: an illustration from the UK lodge sector / Roger J. Callan. - 1998.

KST: 31; KST: 713; KST: 1024GB
* istraživanje tržišta * ankete * Velika Britanija
* znanstveni članak

* market research * surveys * United Kingdom
* critical incident technique * grading * lodges * quality * UK

U: Tourism management : research - policies - practice. Vol. 19 (1998), No. 1. - 93-98.

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