Evans, Michael R.
      The 100-percent, unconditional, money-back guarantee / Michael R. Evans, J. Dana Clark, Bonnie J. Knutson.

KST: 222; KST: 223; KST: 216-2
* ugostiteljstvo - osnovni kapaciteti * ugostiteljstvo - dopunski kapaciteti * kvaliteta u turizmu
* znanstveni članak

* catering - basic facilities * catering - complementary facilities * quality in tourism

1. Clark, J. Dana
2. Knutson, Bonnie J.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 37 (1996), No. 6. - 56-61.

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