Baker, Dwayne A.
      Effects of service climate on managers' and employeer' rating of visitors' service quality expectations / Dwayne A. Baker, Daniel R. Fesenmaier.

KST: 333; KST: 216-2
* turističke usluge i proizvodi * kvaliteta u turizmu
* znanstveni članak

* tourist services and products * quality in tourism

1. Fesenmaier, Daniel R.


U: Journal of travel research. Vol. 36 (1997/98), No. 1. - 15-22.

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