Camisón, César
      Total quality management in hospitality: an application of the EFQM model / César Camisón.

Naslov katalogizatora:
* Primjena EFQM modela u TQM ugostiteljstva

KST: 216-2
* kvaliteta u turizmu
* znanstveni članak

* quality in tourism
* total quality management * service quality * quality grading systems * European Quality Award * Valencian hospitality industry

U: Tourism management : research - policies - practice. Vol. 17 (1996), No. 3. - 191-201.

---