Hannigan, John A.
      Reservations cancelled : consumer complaints in the tourist industry / John A. Hannigan

KST: 3223
* turistička potražnja - ostalo
* znanstveni članak

* tourist complaints * dimensions of tourist complaints * tourist satisfaction

U: Annals of Tourism Research : a Social Sciences Journal. Vol. 7 (1980), No. 3. - 366-384.

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