Monfort Mir, Vicente M.
      Spanish research on quality in tourism: the state of the art / Vicente M. Monfort Mir, César Camisón Zornoza. - 1996.

KST: 216-2; KST: 1023ES
* kvaliteta u turizmu * Španjolska
* znanstveni članak

* quality in tourism * Spain
* total quality * quality of service * customer satisfaction * organisational culture * style of management * certification * human resources * quality assurance * competitivity

1. Camisón Zornoza, César


U: Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 51 (1996), No. 1. - 41-45.

---