Luchars, James Y.
      The service-quality audit : a hotel case study / James Y. Luchars, Timothy R. Hinkin.

KST: 216-2
* kvaliteta u turizmu
* znanstveni članak

* quality in tourism

1. Hinkin, Timothy R.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 37 (1996), No. 1. - 34-41.

---