Ross, Glenn F.
      Service quality ideals among hospitality industry employees / Glenn F. Ross. - 1994.

KST: 133; KST: 216-2
* kadrovi i ljudski resursi, turizam i teorija, istraživanja, obrazovanje , obrazovanje i kadrovi * kvaliteta u turizmu
* znanstveni članak

* human resources, tourism and theory, research, education , education and human resources * quality in tourism
* service quality * hospitality industry * motivation * personality needs * interest

U: Tourism management : research - policies - practice. Vol. 15 (1994), No. 4. - 273-280.

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