Ostrowski, Peter L.
      Service quality and customer loyalty in the commercial airline industry / Peter L. Ostrowski, Terrence V. O'Brien, Geoffrey L. Gordon. - 1993.

KST: 2254; KST: 216-2
* zračni promet * kvaliteta u turizmu
* znanstveni članak

* air transportation * quality in tourism

1. O'Brien, Terrence V.
2. Gordon, Geoffrey L.


U: Journal of travel research. Vol. 32 (1993/94), No. 2. - 16-24.

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