LeBlanc, Gaston
      Factors affecting customer evaluation of service quality in travel agencies: an investigation of customer perceptions / Gaston LeBlanc.

KST: 2421; KST: 216-2
* turističke agencije - općenito * kvaliteta u turizmu
* znanstveni članak

* travel agencies - general * quality in tourism

U: Journal of travel research. Vol. 30 (1991/92), No. 4. - 10-16.

---