Janes, Patricia L.. The use of importance performance analysis in the hospitality industry: a comparison of practices / Patricia L. Janes, Mary S. Wisnom. - 2004. // Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 1-2
Janes, Patricia L.. Understanding interpersonal behavior changes from student to professional / Patricia L. Janes, Mary S. Wisnom, Dean S. Pybus. - 2003. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 3 (2003), No. 3
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The use of importance performance analysis in the hospitality industry: a comparison of practices ...