Urdang, Bruce S.. Assessing damages for non-performance of a travel professional - a suggested use of "servqual" / Bruce S. Urdang, Richard M. Howey. - 2001. // Tourism management : research - policies - practice. Vol. 22 (2001), No. 5
Urdang, Bruce S.. Bankruptcy and hospitality operations: who wins? / Bruce S. Urdang. - 1992. // The Cornell Hotel and restaurant administration quarterly. Vol. 33 (1992), No. 1
Početak
Assessing damages for non-performance of a travel professional - a suggested use of "servqual" ...