Ro, Heejung. An affective image positioning of Las Vegas hotels / Heejung Ro, Suna Lee, Anna S. Mattila. - 2013. // Journal of quality assurance in hospitality & tourism. Vol. 14 (2013), No. 3-4
Ro, Heejung. Customer dissatisfaction responses to restauran service failures: insights into noncomplainers from a relational perspective. - 2015. // Journal of hospitality marketing & management. Vol. 24 (2015), No. 3-4
Jang, Yeajin. Social servicescape: the impact of social factors on restaurant image and behavioral intentions / Yeajin Jang, Heejung Ro, Tae-Hee Kim. - 2015. // International journal of hospitality and tourism administration. Vol.16 (2015), No. 3-4
Ro, Heejung. Student team project: gender differences in team project experience and attitudes toward team-based work / Heejung Ro, Youngsoo Choi. - 2011. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 11 (2011), No. 2
The effect of jay-customer behaviors on employee job stress and job satisfaction / Gawon Kim ... [et al.]. - 2014. // International journal of hospitality and tourism administration. Vol.15 (2014), No. 3-4
Mattila, Anna S.. The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction / Anna S. Mattila, Wonae Cho, Heejung Ro. - 2009. // Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2
Ro, Heejung. The use of student subjects in hospitality research: insights from subjective knowledge / Heejung Ro, Marketa Kubickova. - 2013. // Journal of quality assurance in hospitality & tourism. Vol. 14 (2013), No. 3-4
Početak
An affective image positioning of Las Vegas hotels ...