Ottenbacher, Michael. An investigation of the factors affecting innovation performance in chain and independent hotels / Michael Ottenbacher, Vivienne Shaw, Andrew Lockwood. - 2006. // Journal of quality assurance in hospitality & tourism. Vol. 6 (2005), No. 3-4
Harrington, Robert J.. Decision-making tactics and contextual features: strategic, tactical and operational implications / Robert J. Harrington, Michael C. Ottenbacher. - 2009. // International journal of hospitality and tourism administration. Vol.10 (2009), No. 1
Ottenbacher, Michael. How to develop successful hospitality innovation / Michael Ottenbacher, Juergen Gnoth. - 2005. // The Cornell Hotel and restaurant administration quarterly. Vol. 46 (2005), No. 2
Harrington, Robert J.. QSR choice: key restaurant attributes and the roles of gender, age and dining frequency / Robert J. Harrington, Michael C. Ottenbacher, Kelly A. Way. - 2013. // Journal of quality assurance in hospitality & tourism. Vol. 14 (2013), No. 1-2
Harrington, Robert J.. The musicscape model: direct, mediating, and moderating effects in the casual restaurant experience / Robert J. Harrington, Michael C. Ottenbacher, Anja Treuter. - 2015. // International journal of hospitality and tourism administration. Vol.16 (2015), No. 1-2
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An investigation of the factors affecting innovation performance in chain and independent hotels ...