March, Lynda. Applications of business process redesign in hotel daily operations: the impact of redesigning airport van pickup process on hotel customer satisfaction / Lynda March, Robert Fugazi. - 2002. // Journal of quality assurance in hospitality & tourism. Vol. 3 (2002), No. 1-2
Quality leadership and management in the hospitality industry / Lynda March. - 2000. // Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 3