Hua, Wen. Critical success factors and customer expectation in budget hotel segment - a case study of China / Wen Hua, Andrew Chan, Zhenxing Mao. - 2009. // Journal of quality assurance in hospitality & tourism. Vol. 10 (2009), No. 1
Zhang, Jian Jane. Image of all hotel scales on travel blogs: its impact on customer loyalty / Jian Jane Zhang, Zhenxing Mao. - 2012. // Journal of hospitality marketing & management. Vol. 21 (2012), No. 1-2
Mao, Zhenxing. Risk-adjusted STOCK performance: a cross-sector analysis of hospitality firms in the recent economic downturn / Zhenxing Mao, Zheng Gu. - 2007. // International journal of hospitality and tourism administration. Vol. 8 (2007), No. 4
Početak
Critical success factors and customer expectation in budget hotel segment - a case study of China ...