Traženo po: Liu, Stephanie Qing

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1. "I want to help" versus "I am just mad": how affective commitment influences customer feedback decisions ...

Liu, Stephanie Qing. "I want to help" versus "I am just mad": how affective commitment influences customer feedback decisions / Stephanie Qing Liu, Anna S. Mattila. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 2

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