Kwortnik, Robert J.. Carnival cruise Lines : burnishing the brand / Robert J. Kwortnik. - 2006. // The Cornell Hotel and restaurant administration quarterly. Vol. 47 (2006), No. 3
Kwortnik, Robert J.. Clarifying "fuzzy" hospitality-management problems with depth interviews and qualitative analysis / Robert J. Kwortnik. - 2003. // The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 2
Kwortnik, Robert J.. Driving demand for the quarterdeck : a case study / Robert J. Kwortnik, James Vosburgh. - 2007. // The Cornell Hotel and restaurant administration quarterly. Vol. 48 (2007), No. 3
Kwortnik, Robert J.. Safeguarding hospitality service when the unexpected happens : lessons learned from the blackout of '03 / Robert J. Kwortnik. - 2005. // The Cornell Hotel and restaurant administration quarterly. Vol. 46 (2005), No. 1
Kwortnik, Robert J.. Shining examples of service when the lights went out: hotel employees and service recovery during the blackout of 2003 / Robert J. Kwortnik. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 14 (2006), No. 2
Kwortnik, Robert J.. The influence of guest perceptions of service fairness on lodging loyalty in China / Robert J. Kwortnik, Xiaoyun Han. - 2011. // The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 3
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Carnival cruise Lines : burnishing the brand ...