Michel, John W.. Got support? The impact of supportive work practices on the perceptions, motivation, and behavior of cistomer-contact employees / John W. Michel, Michael J. Kavanagh, J. Bruce Tracey. - 2013. // The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 2
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Got support? The impact of supportive work practices on the perceptions, motivation, and behavior of cistomer-contact employees ...