LV, Qin. Emotional labor strategies, emotional exhaustion, and turnover intention: an empirical study of Chinese hotel employees / Qin LV, Shi XU, Hui Ji. - 2012. // Journal of human resources in hospitality and tourism. Vol. 11 (2012), No. 2
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Emotional labor strategies, emotional exhaustion, and turnover intention: an empirical study of Chinese hotel employees ...