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Hsu, Maxwell K.
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Critical incidents in tourism: failure, recovery, customer switching, and word-of-mouth behaviors ...
Swanson, Scott R.. Critical incidents in tourism: failure, recovery, customer switching, and word-of-mouth behaviors / Scott R. Swanson, Maxwell K. Hsu. - 2009. // Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2
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Critical incidents in tourism: failure, recovery, customer switching, and word-of-mouth behaviors ...