March, Lynda. Applications of business process redesign in hotel daily operations: the impact of redesigning airport van pickup process on hotel customer satisfaction / Lynda March, Robert Fugazi. - 2002. // Journal of quality assurance in hospitality & tourism. Vol. 3 (2002), No. 1-2
Početak
Applications of business process redesign in hotel daily operations: the impact of redesigning airport van pickup process on hotel customer satisfaction ...