Alen González, Eliza. An investigation of the relationship among service quality, customer satisfaction and behavioural intentions in Spanish health spas / Elisa Alen gonzalez, Hose Antonio Fraiz Brea. - 2005. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 2
Alen González, Eliza. Analisis de los determinantes del uso de fuentes de informacion previas al viaje y de las oficinas de turismo en destino / Elisa Alen Gonzalez, Jose Antonio Fraiz Brea, Lorenzo Rodriguez Comesana. - 2009. // Estudios y perspectivas en turismo. Vol. 18 (2009), No. 5
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An investigation of the relationship among service quality, customer satisfaction and behavioural intentions in Spanish health spas ...