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Engeset, Margit G.
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Managing hotel guest satisfaction: towards a more focused approach ...
Engeset, Margit G.. Managing hotel guest satisfaction: towards a more focused approach / Margit G. Engeset, Morten Heide. - 1996. // Revue de tourisme = The tourist review = Zeitschrift für Fremdenverkehr. Vol. 51 (1996), No. 2
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Managing hotel guest satisfaction: towards a more focused approach ...