Levy, Stuart E.. An analysis of one-star online reviews and responses in the Washington, D.C., lodging market / Stuart E. Levy, Wenjing Duan, Soyoung Boo. - 2013. // The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 1
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An analysis of one-star online reviews and responses in the Washington, D.C., lodging market ...