Costen, Wanda M.. ACE-ing the hiring process: a customer service orientation model / Wanda M. Costen, Deborah I. Barrash. - 2006. // Journal of human resources in hospitality and tourism. Vol. 5 (2006), No. 1
Barrash, Deborah I.. Getting along with others: the relationship between agreeableness and customer satisfaction in the foodservice industry / Deborah I. Barrash, Wanda M. Costen. - 2008. // Journal of human resources in hospitality and tourism. Vol. 7 (2008), No. 1
Costen, Wanda M.. The development of quality managers in the hospitality industry: do employee development programs make cents? / Wanda M. Costen, Misty M. Johanson, Donetta K. Poisson. - 2010. // Journal of human resources in hospitality and tourism. Vol. 9 (2010), No. 2
Costen, Wanda M.. The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry / Wanda M. Costen, John Salazar. - 2011. // Journal of human resources in hospitality and tourism. Vol. 10 (2011), No. 3
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